Good morning, here is what we will be going over today.
We’ll show you how Decagon can handle your customer questions while you sleep. Then, dive into OpenAI becoming the most valuable private company in the world. Plus, catch up on Fujitsu teaming with Nvidia for Japan’s AI future, the FDA’s new rules for medical AI devices, and why Sora’s social app is breaking download records. Each story includes a quick “why this matters” so you can sound smart at lunch.
In Today's Edition
Today’s AI Tool Breakdown: Decagon
Quick overview
Decagon's AI agents chat with your customers like actual humans — across email, live chat, and phone calls. Think of it like hiring a super-smart assistant who never sleeps and learns from every conversation.
How to use it
Schedule a demo call with their team (no public pricing)
Connect your existing tools like Shopify, Zendesk, or Salesforce during setup
Train the AI on your FAQs, policies, and brand voice
Set up channels where customers can reach the AI (chat widget, email, phone)
Watch it handle questions while you focus on harder problems
Review conversations weekly and tweak responses as needed
Copy/paste starter script
Contact their sales team and say: "I want to see how Decagon handles [your top 3 customer question types] without human help."
Real-world use cases
Handle order status, returns, and basic billing questions 24/7
Guide customers through password resets and account issues
Process refunds and exchanges following your exact policies
Escalate complex problems to humans with full conversation context
Pro tips
Start with your most common, simple questions before complex ones
Set clear rules about when to hand off to humans
Review AI conversations weekly to catch and fix weird responses
Free vs paid
Free: No free tier — enterprise pricing only.
Paid: Custom quotes starting around $400K/year based on conversation volume.
Alternatives
Intercom's Fin — simpler setup, better for small teams
Zendesk Answer Bot — works if you're already using Zendesk
Tidio's Lyro — budget option starting at $24/month
Quick demo video
https://www.youtube.com/watch?v=ckEQXDTmLSk
Today In AI News, The Top 4 Stories (And Why They Matter)
This matters because: This makes OpenAI the world's most valuable private company, showing investors still believe AI will change everything despite bubble warnings.
Quick summary: Current and former OpenAI employees sold $6.6 billion worth of shares to investors including SoftBank and Thrive Capital. The deal values the ChatGPT maker at $500 billion — up from $300 billion earlier this year. Think of it like your house price doubling in 10 months.
This matters because: Japan's building its own AI computing power instead of relying on others, which could speed up AI adoption in manufacturing and healthcare there.
Quick summary: The companies will create energy-efficient AI chips by 2030, combining Nvidia's graphics power with Fujitsu's processors. They're targeting robots, healthcare, and manufacturing with industry-specific AI agents. Like building a custom engine for Japan's AI highway.
This matters because: As AI helps doctors make decisions, regulators need to ensure these tools stay accurate and safe as they learn from new data.
Quick summary: The FDA wants feedback on how to monitor AI medical devices in real-world use, not just lab tests. They're worried about "performance drift" — when AI gets worse over time as conditions change. Think of it like making sure your GPS doesn't start giving bad directions after a year.
This matters because: This shows people want to create and share AI content socially, not just use AI for work tasks — it could reshape how we make videos.
Quick summary: OpenAI's new Sora app hit 164,000 downloads in two days despite being invite-only. Users create 10-second videos from text prompts and share them TikTok-style. You can even insert yourself into AI scenes. Like giving everyone a Hollywood studio in their pocket.
Thats All For Today!
For all questions, comments, concerns, or if you want us include anything specific - feel free to reply to this email! We will answer 😄